Ordering: terms & conditions

SHIPPING

If required, shipping is calculated at the completion of your order and billed separately. We aren’t able to provide an accurate quote until we know the exact weight and dimensions of the box we send to you, therefore we cannot include this extra cost in your initial quote or invoice. If you would like to organize your own courier you can :) Once the order has been picked up from our studio we will send you a tracking number. All of the responsibility then lies with the courier. We are not responsible for any delays and you will be responsible for contacting them directly with any complaints or grievances.

STOCK AVAILABILITY 

We are unable to guarantee stock availability (colours, sizes or stock levels) until we are physically placing your order with our supplier. We are not responsible for any of our suppliers' changes to their items (colours, sizes or styles). We require that you, as a client, check the availability of all your desired garments prior to ordering. If any changes take place on our supplier's behalf between the time of placing your order with us, and us ordering from them on your behalf, we will contact you and find an alternative. If we are unable to reach you we reserve the right to choose the best alternative as to not slow down production.

GARMENT SIZING

Be sure to check the measurements of your desired garments on the supplier product page before ordering. Once a garment is altered (a print applied) we can no longer return or exchange these garments. All suppliers have a specified tolerance of variation, you can view these on their website.

PRICING

Our prices will change without notice over time. Our materials and garment and supplies costs have been rising as well as our utilities. These increases are reflected in our pricing. We cannot match invoices or quotes from the past.

MISPRINTS 

In the unlikely event that a misprint occurs during the printing process, we are not able to replace the garment, only offer a refund or credit for the item. Your order will be delivered with 1 item short. We do not keep stock at the studio. The process of re-ordering a replacement garment, waiting for it to arrive, and then re-setting up our machinery (especially for multi-coloured prints) to print 1 item separately would greatly effect our turnaround times and is simply not feasible. Please always keep this in mind when fulfilling pre-orders.

PRODUCTION SIGN OFF

At this point we ask you to read over your order details, quantities and colours, check your proof and design. Once you give approval for the production sign off you are agreeing to these terms and conditions as well as all of the order details. We are not responsible for any errors you overlook or terms you did not read.